| Do I have to get more than one estimate? |
| No, the law does not require you to get more than one estimate. |
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| Am I obligated to use the shop my insurance recommends? |
| You are not obligated to use any particular shop to obtain repairs. You choose the shop and you authorize the repairs. |
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| Is the insurance company's appraisal final? |
| You do not have to accept the insurance company's appraisal of the damage. See the "Appraisal Clause" in your policy to resolve differences. |
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| What are my responsibilities before I can pick up my vehicle? |
| You are responsible for the cost of repairs. Financial arrangements must be made before the vehicle can be released. |
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| Do you use after market parts? |
| We only use original manufactured parts from the dealer unless otherwise instructed by the owner or insurance company. |
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